Why ServiceNow Ticketing Tool?

Now that you have got a brief idea about ServiceNow let me give you a briefing on why the organizations and enterprises choose ServiceNow. Let us consider an instance wherein a problem has occurred. The problem can be solved by drawing or finding out a solution which would need a specific cost based on the problem that occurred along with time, efforts to rectify the issue in the IT sector. To overcome these, ServiceNow has come up with the ServiceNow Ticketing tool. A small problem in the IT sector could lead to many different issues and disturb the daily processes involved or linked with them. ServiceNow Ticketing tool is a tool that helps in resolving the issues in an organized format.

There are some primary reasons on why to use ServiceNow. Some of them are listed below:

• ServiceNow delivers its results by allowing cost reduction to the IT Management System. The costs have been decreased upto 60%, which is quite a good percentage of reduction.
• ServiceNow helps in replacing and introducing new work patterns, business processes etc. with intelligence that would lead to the betterment of the organization.
• ServiceNow allows all kinds of customers like the clients, stakeholders, users, etc. to make the changes or modifications required to the same platform that would help in streamlining the operations and provide better resolutions.
• As a part of the organization,ServiceNow allows the employees of the organization to perform better and achieve the performance metrics and will lead to an improvement in the service levels as well.
• It provides its support through many different ways like email, forms, chats, questionnaires,etc.
• ServiceNow is a software as a service, the configuration, deployment, updates and maintenance.
• Helps in getting the work done quickly within the given timelines and workflows.
• Offers a customer-friendly service portal with your branding with real-time analysis and reporting with instance-based implementation.
• Provides the ease of customization with improved operational tracking facilities.

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Who uses ServiceNow?

ServiceNow is known for its efficiency and helps in hierarchical development of the organization. Almost every industry is involved in the business aspects and trying to look for the enhancements in improving their business by solving complex issues and concerns that arise when they run and try to meet the business requirements. Some of the industries that ServiceNow is delivering its services are IT product companies, Manufacturing companies, Insurance companies, Financial services and accounting, Retail, Public services, banking, Oil and energy, Hotels and accommodation, Health care companies, Transportation companies, non-profit organizations, Real estate companies, etc.

The following is the list of the stakeholders who are involved and utilize the ServiceNow platform.

Administrators: ServiceNow provides the administrator user access, roles and the privileges to work on it.

Employees: Employees use ServiceNow to request their IT related business services.

IT support team: ServiceNow is used by the IT support team to solve the issues raised via tickets, service requests or incidents.

Implementers: The implementers make use of ServiceNow for the deployment of the process applications and features that help in fulfilling the business needs and requirements. 

Developers: The developers make use of ServiceNow to add or create new functionality or features with the scripts to extend the standard configurations.

Conclusion

ServiceNow is the platform that helps in developing the modern work environment, which is mostly required these days due to the advancement in technology and organizations. I hope you have understood and gained some knowledge of ServiceNow. For the individuals who are trying to learn and seek more knowledge about the tools and advancements,training and certification would be the best way to get in-depth into the topic.We have showcased the essential information and the issues with a brief explanation of everything. As we all know,there is alot behind science and technology, learning new technologies will be a plus. Learn more,dive more and live better.