The refund process is the most important section for any airline company. The flight booking process of Vistara airlines does not confuse anyone and is very user-friendly.

Vistara airlines are renowned for its lucid refund policies. Today, Vistara airlines stand distinguished for practicing Fare Laws impartially. The airway company never hesitates in following adequate procedure resulting in customer satisfaction and specific care is taken that the passengers do not need to haggle around for a refund.

The refund of the ticket is an automatic process started by the passenger. The tickets canceled by the passengers are liable for refund as per company law. In case of ticket cancellation, a simple refund process can be initiated up to 2 hours before departure in the case of domestic flights and up to 3 hours for international flights. In such cases refund is done in the beneficiary account as soon as a cancellation is drafted out. A cheque is provided to the beneficiary in case of cash payment. Payment through a credit card may take 20-25 days to process. Standard deductions are made in case of cancellation of tickets. The refund process is that the passenger shall be provided with the cheque bearing the refund amount delivered to his address in case of cash payment, A cheque denoting the refundable amount shall be processed to the registered address of the passengers. Refund to the payments through credit card shall be done to the same cards.

Rebooking/ cancellation

The website can be used to cancel/ modify the tickets for the online reservation. The passengers are provided the option of refund that they do not lose faith in the airlines and proper care is taken by Vistara airways that the passengers do not face any kind of inconvenience during the cancellation and refund process. The Air India refund policies are conveyed to the passengers beforehand to avoid any kind of complaint regarding company policies. The facts are kept crystal clear beforehand and the Air India customer care representative assists the passengers in case of any assistance required by them.

During the refund process period, the passengers are intimated regarding the submission of the refund process, and the passengers are provided with the facility of tracking the refund process and contact the customer care services in case of any dilemma in a refund or the process being delayed. Air India takes the utmost care in managing such sophisticated issues and the Air India customer care representatives are always ready to revert for any such query.

These requests are processed automatically. The system detects the details on its own and refunds the amount according to the modification and cancellation rules. In case of rebooking the passenger needs to pay the difference of amount in addition to any rebooking charges if applicable. After making proper amendments the payment of charges can be done through any mode available with the airline company. However, the use of a similar mode of payment as used in the original reservation is advisable to be used.  The passengers should contact the call centers/reservation office from where they had booked the ticket– provision of further modification or cancellation is available.

It is advisable to send an email to custrelations@airvistara.com in the following cases-

If’ my bookings’ section is inaccessible due to any reason or if a refund is hindered by the fare rule and for clarification of online bookings or any query or non-receipt of funds.

The refund tickets shall be issued by the ticket issuing office. If the booking was completed through a travel agent, the refund shall also be done through them.

Vistara airlines stand tall to its name when it comes to customer support as the booking or cancellation of this commendable makes it shine better than other competitive airlines.