Cloud-Based Contact Center Market Synopsis:

According to the analytic report of Market Research Future (MRFR), the cloud-based contact center market is slated to reach up to a substantial market valuation of USD 24.11 billion by 2027, at a considerable CAGR of 25% during the forecast period. 

The global cloud-based contact center market is driven by numerous influential factors over the review period. Cloud contact centers are utilized for improving flexibility & scalability, reducing cost, optimizing agent efficiency, improving ROI, and offering enhanced customer experiences & employee empowerment. Moreover, the cloud compliance requirements and pay-per-use subscription pricing model for end-users are poised to drive the Contact Center Market.

on the other hand, the risk of information loss and the lack of awareness regarding cloud-based contact centers in some of the global developing regions can hinder the growth of cloud-based contact center market. Moreover, improved consumer experience and growing interest of global market players towards investment in the cloud-based contact center market are the key market opportunities of cloud-based contact center market over the review period.

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Cloud-Based Contact Center Market Key Players:

MRFR enlisted some of the prominent contenders that are operating in the cloud-based contact center market. They are; 8x8 Inc. (US), NICE Ltd. (Israel), Cisco Systems (US), Five9 (US), Genesys (US), NewVoiceMedia (UK), Oracle Corporation (US), Aspect Software (US), Connect First (US), Extreme Networks,  Liveops, Inc. (US), 3CLogic (US), inContact, Inc.(US), Interlink Network Systems (US), Accurate Always, Inc.(US), Servion Global Solutions (India), KM2 Solutions (US), CCT Solutions (US), and others.

Segmental Analysis:

The segmental investigation of the cloud-based contact center market is conducted on the basis of solution, services, organization size, deployment model, vertical and region.

Based on the organization size, the cloud-based contact center market is divided into large enterprise and SME. On the basis of the services, the cloud-based contact center market is divided into professional service and managed service.

Based on the region, the cloud-based contact center market is segmented into North America, Europe, Asia-Pacific and the rest of the regions in the market. Based on the solutions, the cloud-based contact center market is segmented into computer telephony integration, agent performance optimization, reporting and analytics, dialers, interactive voice response, automatic call distribution, security, and others.

By deployment model, the market of cloud-based contact center is segmented into public cloud, hybrid cloud and private cloud.

Based on the verticals, the cloud-based contact center market is segmented into manufacturing, BFSI, retail, IT & telecommunication, government & public sector, healthcare & life sciences, media & entertainment and others.

Regional Analysis:

The North American market has a substantial chance to lead the way as it is getting backed by infrastructural superiority, easy investment options, and the presence of top-class players.

Table of Contents

1 Executive Summary

2 Scope of The Report

2.1 Market Definition

2.2 Scope of The Study

2.2.1 Research Objectives

2.2.2 Assumptions & Limitations

2.3 Markets Structure

3 Market Research Methodology

3.1 Research Process

3.2 Secondary Research

3.3 Primary Research

3.4 Forecast Model

Continued…

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