The Service Analytics Market is expected to reach USD 1.56 Billion by 2026, according to a new report by Reports and Data. Service analytics is the method of processing, capturing, and analyzing the data produced from the performance of a service system to extend, enhance, and personalize a service to design value for both service providers and customers. High-level analytics incorporate interrelated technologies, the most popular of which are natural language processing (NLP) and extraction, artificial intelligence/machine learning, and big data technologies. These technologies and methods, while not generally deployed in healthcare, are all practiced to fluctuating degrees by most of the vendors. As these technologies develop, advanced analytics, it will allow more precise predictive and determined capabilities.

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The report assesses the global size of the Service Analytics market with regards to value chain, production, and consumption ratio. The report considers 2018-2019 as historical years, 2020 as base year, and the forecast timeline 2021-2028. The research report analyses the market status, market share, current and future trends, market drivers and constraints, opportunities and limitations, risks, sales network and distribution channels, details on entry barriers, and market growth prospects. The report also utilizes analytical tools such as SWOT analysis and Porter’s Five Forces analysis to provide clear understanding of the competitive landscape of the market. The report strives to offer competitive edge to the readers, stakeholders, investors, and clients to formulate strategic business investment plans. The report also aims to assist clients and readers capitalize on lucrative growth opportunities in the market.

For the purpose of this study, the Service Analytics market is segmented by following product types offered in the market:

Deployment Outlook (Revenue, USD Million; 2016-2026)

• On-Premise
• Cloud

Component Outlook (Revenue, USD Million; 2016-2026)

• Solutions
• Services

Function Outlook (Revenue, USD Million; 2016-2026)

• Customer Service Analytics
• IT Service Analytics
• Field Service Analytics

Application Outlook (Revenue, USD Million; 2016-2026)

• BFSI
• Retail and eCommerce
• Energy and Utility
• Government
• Others

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The key regions analyzed in the market are North America, Europe, Latin America, Asia Pacific, and Middle East & Africa. The report offers a comprehensive overview of the regional analysis with regards to market share, market size, market growth, revenue contribution, trends, economic growth, import and export, supply and demand, and presence of key players in each region.

Regional analysis also covers study of key countries in the region and comprises following:

• North America
  • S.
  • Canada
  • Mexico
• Europe
  • Germany
  • K.
  • Italy
  • France
  • BENELUX
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of APAC
• Latin America
  • Brazil
  • Rest of LATAM
• Middle East & Africa
  • Saudi Arabia
  • A.E.
  • South Africa
  • Rest of MEA

The report offers a comprehensive overview of the competitive landscape and covers company profiles, production and manufacturing capacity, product portfolio, expansion strategies, and business initiatives such as mergers and acquisitions, joint ventures, collaborations, and partnerships, among others. Major Players/Manufacturers profiled in the report are: SAP SE, SAS Institute, Agile CRM, Microsoft Corporation, BlueFletch, Aureus Analytics, Centina Systems, ClickSoftware Technologies, Microstrategy Incorporated, Numerify, Inc., Mobi, Oracle, Salesforce.com, Inc., Sisense, Servicenow, Inc., and Tableau Software.

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